Posts Tagged ‘paypal’

Why People Are Not Buying Online

http://www.blogzeel.com/wp-content/uploads/2009/07/online-shopping.jpgThis one’s not good news to online marketers. According to the latest research conducted by Chitika ad network, only two in 100 people who browse the internet click on advertisements that fund websites. The rest simply ignore the screaming ads place strategically all over the place. You think this research is right?

I do, absolutely. I myself have been prowling countless internet sites for the past ten years, reading content, doing school research, watching videos and listening to music but never made a single purchase in any of the products I see on the sites I visited. It was only late this year that I did an actual purchase online. Not that I was not interested. Ever since I learned that buying stuff on the internet became possible years ago, I wanted to jump into the bandwagon right away. The problem was that it was nearly impossible to do so in our area for the following reasons:

1. The first problem was the method of payment. Credit cards are not easy to come by for middle class Filipinos. Just a few years back, only those who really had money can have credit cards.

2. Lack of bank support. In the past years, our local banks were not really that inclined to support internet buying. Even today, many years after the internet was introduced to Filipinos, only one local bank has a program specifically designed for Internet shopping. All the rest simply offer general credit cards.

3. Currency conversion. Even with the advent of Paypal Philippines, buying online was still a bit difficult due to currency conversion problems. It was only this November 2009 when Paypal finally supported Philippine Peso.

4. Not many merchants are willing to do business in Philippine online market. Even iTunes, one of the biggest internet music retail store in the world, doesn’t sell music in the country.I don’t understand why.

5. Many Filipinos don’t really consider the internet as a shopping alternative. If anecdotal evidence is any indicator, I think I’ve heard lots of times that Filipinos spend more time on Friendster and Facebook than actually do anything else online.

I’m sure there are still many other factors why the internet remains an untapped potential in Philippine market. Whatever they are, they are part of the reasons why some advertisement companies in the US places a lower value in clicks and site visits from Philippine internet users.

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Customer Service, Anyone?

My personal blog has almost been dying for the past few weeks, “thanks” to the intermittent internet connection from myDestiny. I have tried everything to get them to either give me my installation refund or fix my problem but their customer service hasn’t been very helpful. They’re just not the kind of tech support that are customer oriented. I even had a case when the woman who answered my call just stopped talking to me when I told her my name. Maybe she knew I called to complain again.http://wpcontent.answers.com/wikipedia/commons/thumb/d/d2/Internet_map_1024.jpg/300px-Internet_map_1024.jpg

This afternoon, I was contacted by Paypal to participate on a survey they conducted to assess if they’re doing an excellent job serving their customers. I was only too glad to join the survey because in my experience, Paypal has been very quick to help me whenever I ask them about anything. The first time I emailed them for support, the answer came in less than twelve hours, giving me detailed explanations about my question. When I got my reply, it felt like they can be trusted with my transactions.

The difference between the two companies lies on the way they handle customers and their willingness to communicate. Communication builds trust. It gives us the impression that they are serious about their business, that they are credible, dependable and safe to do business with. Whereas Paypal was willing to know how their representatives were actually treating their customers by asking about their support experience, myDestiny did not even bother to reply to emails. I find this to be totally ludicrous. Why would people bother to be in a business when they’re not willing to talk to customers with valid concerns?

I have no idea. But I guess that’s what made Paypal great in the first place. They know how to listen. As for my “dear” internet service provider, let’s just say I’m tired of whining. I just want to talk to their elusive manager and get my money back. Soon!

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ONLINE IDENTITY CRISIS

http://i.ehow.com/images/GlobalPhoto/Articles/4504374/buying-online-main_Full.jpgKeeping your identity online is no small feat at all. You start with a simple email account and before long, you are already subscribed to at least ten different web services.

What’s confusing is keeping tabs of your usernames and passwords. If you’re like most people I know, you probably didn’t give your real name to Yahoo or Google. I didn’t. When I first opened my Yahoo email almost ten years ago, I didn’t know my online and offline lives will ever collide.

Yesterday, I made a transaction with a US-based domain reseller using my Paypal account. The transaction started smoothly but later I couldn’t verify the payment. The reason? There is a discrepancy between my email and Paypal account names. The company’s Anti Fraud Department sent me a letter to check if I am not a hacker or a spiderbot.

If you’ve never received a letter from America with an Anti-Fraud seal in the letterhead, you wouldn’t know how bad it feels to be doubted. I had to produce documents to prove that I am who I claim to be.

The issue was resolved in lesss than an hour after I sent them some screen shots of my receipts but this was clearly a bad case of inconsistent account names, an online identity crisis of sorts.

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