November 20th, 2009 
Jojo Agot 
My personal blog has almost been dying for the past few weeks, “thanks” to the intermittent internet connection from myDestiny. I have tried everything to get them to either give me my installation refund or fix my problem but their customer service hasn’t been very helpful. They’re just not the kind of tech support that are customer oriented. I even had a case when the woman who answered my call just stopped talking to me when I told her my name. Maybe she knew I called to complain again.
This afternoon, I was contacted by Paypal to participate on a survey they conducted to assess if they’re doing an excellent job serving their customers. I was only too glad to join the survey because in my experience, Paypal has been very quick to help me whenever I ask them about anything. The first time I emailed them for support, the answer came in less than twelve hours, giving me detailed explanations about my question. When I got my reply, it felt like they can be trusted with my transactions.
The difference between the two companies lies on the way they handle customers and their willingness to communicate. Communication builds trust. It gives us the impression that they are serious about their business, that they are credible, dependable and safe to do business with. Whereas Paypal was willing to know how their representatives were actually treating their customers by asking about their support experience, myDestiny did not even bother to reply to emails. I find this to be totally ludicrous. Why would people bother to be in a business when they’re not willing to talk to customers with valid concerns?
I have no idea. But I guess that’s what made Paypal great in the first place. They know how to listen. As for my “dear” internet service provider, let’s just say I’m tired of whining. I just want to talk to their elusive manager and get my money back. Soon!
Posted in 
Tags: 
